RCB Customized Stainless Steel Tumbler with Handle – Dual Side Engraving

Suggested rewrite

Return and damage‑claim policy

Customized or personalized items

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  Customized items cannot be returned. If an item is customized, no returns are accepted once the order is confirmed.
  
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  This rule applies unless there is a manufacturing defect or the item is materially not as described; in such cases, see section 3 below.
  
  Tip: It’s common practice to clearly list personalized or custom items as non‑returnable to set expectations up front.

Incorrect name or personalization due to our error

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  If the wrong name or personalization was provided by us, we will accept a return or otherwise make it right.
  
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  Please contact us immediately upon noticing the error so we can arrange next steps.
  

Damaged item received from the courier

To qualify for a return or refund for a damaged item, customers must follow these steps at the time of delivery:
a) Record the courier opening the package


Begin recording as soon as the courier arrives.

Show the courier from both the front and the back in the video.